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Telehealth Quality Checklist

To maximize your scheduled time, we recommend following the tips below to ensure a stable internet connection. 

You can have a great video quality on Doxy.me if BOTH provider and patient have a good internet connection and computer. Doxy.me is a peer-to-peer video solution, meaning once the video call starts, the video data goes directly between you and your provider. Older devices, bad internet connection, and not enough bandwidth are the most common reasons why you may experience choppy video. 

Checking in as a Patient Online

Pre-Call Checklist

Please review the following checklist at least one hour prior to your call to ensure you have made whatever adjustments necessary to ensure the best video quality during your session: 

  • Use doxybot precall test to make sure your speakers and camera are all setup and working.
  • Use a computer rather than your cell phone to make and receive calls. If you must use a cell phone make sure it is connected to WiFi and not using cellular data.
  • Use a newer computer with plenty of speed. Sending and receiving video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness.
  • Restart your computer. Other software might be using computer power or interfere with your video or microphone. Restarting your computer will assure your computer is ready for video.
  • Close unused apps. Close background apps or browser tabs before starting a session to lighten the load on your device, and make more computer power available. Choppy video during a call can also be caused by CPU over-throttling if your computer is handling multiple tasks at a time. You can check by opening Task Manager on Windows or Activity Monitor on macOS. View the CPU tab, and check to ensure it isn’t at 85% or more as that could cause issues.
  • Reduce the video quality in call settings. Low definition is best for older devices and slower connections.
  • Move closer to your wifi router, and switch to the 5GHz frequency. This will increase the maximum amount of bandwidth available to your device over a shorter distance.
  • Use an ethernet cable connecting your computer to the router. This will provide the most stable connection possible. Both participants will need at least 750kbps to connect on a video call, and we recommend 2mbps for a more stable session.
  • Turn off other devices on the same wifi connection are using high bandwidth activities (e.g., Netflix / Youtube / Skype / FaceTime)
  • Ensure your router isn’t physically obstructed or out of view. Keep it in the open, and the signal will be stronger.

How to Re-Sync the Video Call During a Call

  • Open call settings
  • Select “Restart Call” to sync video